Privacy Policy

What data we collect

When you use ComplainAI, we collect the following information:

• Account information: Email address, name (if provided), and password (encrypted).
• Letter content: The complaint details you submit, including company name, jurisdiction, category, and description of your situation. This is used solely to generate your letter.
• Payment information: Processed securely through Stripe. We do not store your credit card numbers — Stripe handles all payment data in accordance with PCI-DSS standards.
• Usage data: Basic analytics such as pages visited and features used, to improve our service.

How your data is stored

Your data is stored securely using Supabase, which provides encrypted database storage. Generated letters are stored in your account so you can access them later. We use industry-standard security practices including encryption in transit (TLS) and at rest.

We do not sell your data

We will never sell, rent, or share your personal information or letter content with third parties for marketing purposes. Your complaint details are confidential.

Third-party services

We use the following third-party services to operate ComplainAI:

• Supabase: Database and authentication.
• Stripe: Payment processing.
• Anthropic (Claude AI): Letter generation. Your complaint details are sent to Anthropic's API to generate the letter. Anthropic's data retention policies apply.
• Resend: Transactional emails.
• Vercel: Hosting.

PIPEDA compliance (Canada)

ComplainAI complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Canadian users have the right to access, correct, and request deletion of their personal information. Contact us to exercise these rights.

GDPR (EU users)

If you are located in the European Union, you have rights under the General Data Protection Regulation including the right to access, rectify, erase, restrict processing, and port your data. Contact us at privacy@complainai.com to exercise these rights.

Data deletion

You can delete your account and all associated data at any time from your dashboard. Upon deletion, all your personal data and generated letters will be permanently removed from our systems within 30 days.

Contact

For privacy-related questions or requests, contact us at privacy@complainai.com.